HP OfficeJet 8720 - Full web pack install

[RMJones]

Performed Windows update on my HP laptop. Went to update HP OfficeJet Pro 8720 printer software and downloaded the full software image - "Full_Webpack-40.15.1230-OJ8720_Full_Webpack" currently on driver page. Downloaded and kicked off software install. Setup software found my network printer and proceeded. However it never finishes, I keep getting kicked to this splash page and the install never finishes. I tried using HP Smart but that doesn't allow you to scan and send images directly from printer to PC. Even the HP print doctor told me I needed to load the full image software to do this. Help!

[Mans]

@RMJones 

Hello,

Uninstall all software related to your printer (except HP Smart) as follows:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP OfficeJet Pro 8720 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Repeat step 4 with the following software (The list of software for your printer may be different):
   
• Study for the improvement of the HP OfficeJet Pro 8720 series product.
• HP Dropbox Plugin
• HP EmailSMTP Plugin
• HP OfficeJet Pro 8720 series Help
• HP FTP Plugin
• HP Google Drive Plugin
• HP OneDrive Plugin
• HP SharePoint Plugin
6. Follow the instructions on the screen to complete the uninstall of the printer.
7. Restart the computer.

8. Launch the registry editor:

   1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
   2. Type regedit, then OK. The registry editor opens.
   3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)
9. Delete the HP OfficeJet Pro 8720 series folder in the way:
   
   • C:\Program Files\HP
   • C:\Program Files (x86)\HP

10. Rename folder 3 in 3_old in the path below (a restart may be required):

    • C:\Windows\System32\spool\drivers\x64.
    • C:\Windows\System32\spool\drivers\W32X86.

    NOTE: If the file refuses this action do as follows:

    1. On the keyboard, tap the Windows and X keys simultaneously.
       
    2. Click Command Prompt (admin) or Windows PowerShell (admin), and click Yes.
    3. Type net stop spooler, then press Enter key.
       
    4. Rename the file.
    5. Type net start spooler, then press Enter key.
11. Reinstall the printer with the previously downloaded installation program.

Don't hesitate to contact us in case of need.

Best regards,