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‎10-19-2020 09:59 AM

HP Recommended
Product: HP OfficeJet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

I have downloaded the update for this printer multiple times. Upon reboot, the printer says it is unable to update the printer and to please reboot and try again. I've done it about 8 times to no avail. I have even reset to factory default and tried this. However, it still will not take the update. Please help me.

 

Category:
1 person had the same question
5 REPLIES 5

‎10-22-2020 09:59 AM

HP Recommended

@KenGorey

 

I reviewed your post and I understand that you are facing issues updating the printer firmware.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing any issues with the printer?

Are you able to make a copy?

 

Meanwhile, I recommend you follow the steps in the below article to update the printer firmware and check if it helps.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎10-22-2020 11:19 AM - edited ‎10-22-2020 11:20 AM

HP Recommended

I have done all of those steps previously. My printer constantly states that it didn't accept the update. It prints fine, but I have received email warnings that if I don't update the printer by 11/14, I will not longer have access to the HP Instant Ink. 

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‎10-23-2020 10:59 AM

HP Recommended

@KenGorey

 

You may print a printer status report to check the firmware version installed on the printer

  1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Reports.

  3. Swipe up on the display, and then touch Printer Status Report.

 

The latest version available is 2025A.

If the printer has the latest firmware installed, not to worry, in this case, the Instant Ink account will not be affected.

 

Click here to know different methods of updating printer firmware.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎10-26-2020 11:06 AM

HP Recommended

My Firmware version is MCP2CN1716AR and it has been stuck there for some time. Any efforts to update the firmware have failed. 

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‎10-29-2020 06:09 AM

HP Recommended

@KenGorey

 

In this case, please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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