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‎01-14-2022 02:03 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Have reinstalled the printer and run the cleaning cycle several times as recommended by HP.  Other websites will walk you through accessing a color/grayscale option screen through Windows but when I get to that point the color option screen is not displayed.  Any idea how to get to that screen?

Category:
1 person had the same question
1 REPLY 1

‎01-17-2022 10:47 AM

HP Recommended

Hi @popeye1969,

 

I'd like to help!

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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