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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Cutbaitbill
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Message 1 of 4
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HP OfficeJet Pro 7740 won't print PDF file

HP Recommended
OFficeJet Pro 7740
macOS 10.15 Catalina

I am on a Mac, running OS 10.15.2 and access my printer via Wify  suddenly my printer won't print a .pdf file.  I get the message "Stopped - Unable to convert PostScript File."  It prints everything else, png, Jpeg, text, Pages docts, you name it , just not a .pdf.

I tried re-installing the drivers, Firmware is up to date, Restarted both Computer & Printer.   I really need to print in the next couple days.

3 REPLIES 3
Cutbaitbill
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Message 2 of 4
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HP Recommended

I am calling now, Thank you!

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Cheron-Z
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Message 3 of 4
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HP Recommended

@Cutbaitbill

 

The previous post has been removed the poster is a spammer and that is not HP number 

 

Cheers

I work on behalf of HP
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Cutbaitbill
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HP Recommended

Thank You!  I was just about to say that they did not appear to be an official HP site and wanted my credit card to help me.  Said NO Thanks!

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