HP OfficeJet Pro 8020 setup - horrible experience

[ddewaele]

I just installed this printer using HP Smart on my mac and I have to say this was / is a pretty terrible experience. 

The HP Smart software / setup program is pretty terrible (white screens / hangs / very slow) but I finally managed to setup my printer. I can see it in HP Smart but have lots of issues 

1. Scan To Email simply does not work.

• Takes forever (Loading .......    Connecting ......  Preparing Scannning ...... Cancelling ......).
• All these dialogs take minutes to complete and it never scans this way. (Scan Failed)
• Only way to scan is to use HP Smart, wait for the printer to show up and hit scan  (But I want to be able to scan from the printer itself).

2. Scan To Computer also does not work.

• No idea how to enable it.
• On the printer web page it simply says "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer.".
• I am the person setting up the printer.
• On the printer display itself it says to open the software and navigate to a menu that does not even exist (Print, Scan and Fax -> Scan Actions -> Manage Scan To Computer).

3. Dropbox integration does not work

• Shows weird messages on screen. null - aquire.sevice - back

I tried it when connected to my Wifi and also when connected to ethernet. On both occasions it simply does not work.

What do I need to in order to get this to work ? 

[Kumar0307]

Hi @ddewaele

Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you. let us try these steps to resolve this issue:

To resolve issues with HP smart app,

Check for any software updates on MAC

Click here to know how.

Also, update the printer firmware

Click here to know different methods of updating printer firmware.

Kindly use Smart tasks on HP Smart app to 'Scan to email'

Refer to this document for more info on smart tasks.

Use HP utility to 'Scan to computer'

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer checkbox is selected.

 3.) Try to scan.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!