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‎05-16-2023 06:31 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Message on printer HP OfficeJet Pro 8024 " printer was unable to download update"

Category:
2 people had the same question
3 REPLIES 3

‎05-19-2023 05:27 AM

HP Recommended

@DellBoy23 

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

How is the printer connected?

Sandytechy20
I am an HP Employee

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‎05-24-2023 12:31 PM

HP Recommended

I have the same problem - the printer is connected to the Internet via WiFi 

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‎05-24-2023 01:32 PM

HP Recommended

I managed to solve the problem by downloading all updates one by one from the HP website via my Windows 10 64-bit laptop - the printer is connected via a strong and reliable WiFi connection- and when the error message retry/OK appeared on the printer - I clicked OK -gave me about a 10 minute window when the printer was online (before it started trying to update again)  in which I did the updating - what a nightmare!  The link that helped https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

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