• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-16-2023 06:31 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Message on printer HP OfficeJet Pro 8024 " printer was unable to download update"

Category:
2 people had the same question
3 REPLIES 3

‎05-19-2023 05:27 AM

HP Recommended

@DellBoy23 

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

How is the printer connected?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-24-2023 12:31 PM

HP Recommended

I have the same problem - the printer is connected to the Internet via WiFi 

Was this reply helpful? Yes No

‎05-24-2023 01:32 PM

HP Recommended

I managed to solve the problem by downloading all updates one by one from the HP website via my Windows 10 64-bit laptop - the printer is connected via a strong and reliable WiFi connection- and when the error message retry/OK appeared on the printer - I clicked OK -gave me about a 10 minute window when the printer was online (before it started trying to update again)  in which I did the updating - what a nightmare!  The link that helped https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.