HP OfficeJet Pro 8025e AIO - print cartridge cannot move

[Brookie12345]

Hello - I just purchased an HP OfficeJet Pro 8025e AIO and set up as instructed. After I inserted the printer cartridges that came with it, it began to print the alignment page, but then I received an error that says "The print cartridge cannot move. Open the cartridge access door. Clear any paper jam or obstruction and select OK".  

In an effort to troubleshoot, I've gently slid the cartridge back and forth, and it manually moves just fine. There obviously no paper jam because I haven't printed anything yet. Additionally I've removed the paper tray and reinserted.  I removed the paper-jam handle and reinserted.  I've unplugged/restarted many times. I've taken all the cartridges out and re-inserted them twice.  Brand new machine and I can't get past this error message or get my print cartridge to move.  Please help!

[Kumar0307]

@Brookie12345, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the printer due to this error. Apologies for the inconvenience caused. 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - Carriage jam or E3 error

Also, check for any plastics/packaging materials inside the printer - How to Store and Handle Paper to Avoid Paper Jams

For assistance with first-time printer setup, click here.

If the error persists, you may get a replacement from the place you bought it. Or, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!