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‎06-30-2020 02:29 PM

HP Recommended

It did not print the test page, but it does not state "Driver is unavailable" anymore! And it allows me to see preferences and properties now, so that is better. But I do need to print to it. Just tried again and no printing. But now the Smart app states it is installed. It is using the Standard TCP/IP port and using RAW protocol. I also used the Windows driver HP OfficeJet Pro 8020 series PCL-3. And the status just states "error" now.

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‎07-01-2020 01:47 PM

HP Recommended

@JohnnyDog

 

This further requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎07-01-2020 01:53 PM

HP Recommended

How do I do that? The only options is a messenger chat or virtual agent? I will not use any product associated with FaceBook.

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‎07-01-2020 02:17 PM

HP Recommended

@JohnnyDog

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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