HP OfficeJet Pro 8120e not printing in colour

[VJoy]

I have set up my HP Office Jet Pro 8120e printer.  It won't print in colour, only black and white.  I have checked all my preferences on the computer settings and also supplies from the printer menu.  I have also checked that the cartridges are in correctly and that all packaging has been taken off.  How do I get it to print in colour.

[zoey7886]

@VJoy, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Office Jet Pro 8120e printer not printing in color! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it must be when your HP OfficeJet Pro 8120e isn’t printing in color despite everything being set up correctly. Don’t worry—let’s try a few steps to get this sorted out:

Double-check the Print Settings:

• When you hit Print, select Printer Properties or Preferences (this might vary based on the app you're using).
• Make sure the Color option is selected instead of Grayscale or Black & White.

Update or Reinstall the Printer Driver:

Sometimes outdated or corrupted drivers can cause printing issues:

• Go to Device Manager → Printers → Right-click on your printer → Update driver.
• If that doesn’t help, uninstall the printer and reinstall it using the latest driver from the HP support website.

Clean the Printhead:

• On the printer itself, go to Settings → Maintenance → Clean Printhead.
• This helps clear out any clogs that might be affecting color printing.

Run the HP Print and Scan Doctor:

HP offers a helpful tool that can diagnose and fix printing issues automatically. You can download it from here

Give these steps a try and let me know how it goes! If it’s still not working, we can troubleshoot further. 😊  

Take care, and have an amazing day!  

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Regards,