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‎10-08-2018 12:00 AM

HP Recommended
Product: HP Office Jet Pro 8710

Hi, My HP Officejet pro 8710 is asking for admin password when i treid connecting it to the wifi network. Tried partial reset and full reset but it didnt work. Also tried different forums but didnt get an exact answer. 

The ink levels are low so when i did reset i could not setup the wifi as it is showing catridges depleted error on display. Couldnt get rid(how to enter setup?) of it so i connected the USB cable and tried connecting to Wifi but it is asking for admin password.

Could someone help me overcome this?

18 people had the same question
8 REPLIES 8

‎10-09-2018 11:39 AM

HP Recommended

@AK_B,

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I’d love to help!

 

I am sending you a private message with instructions. Please perform the steps to reset the printer.

 

Let me know how it works and you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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‎10-09-2018 11:48 AM

HP Recommended

Still it asks for admin password after doing the reset..

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‎10-09-2018 12:34 PM

HP Recommended

@AK_B,

 

It is great to have you back and your patience is greatly appreciated.

 

Please share a screenshot of the screen it is asking for the password so that I can provide you with a more accurate solution.

 

I await a response at your earliest convenience.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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‎10-09-2018 01:03 PM

HP Recommended

Hi,

Apologies for jumping in @The_Fossette!

 

@AK_B- could you please try the following and let us know if that may help?

  1. Swipe your finger from top to bottom of your printer screen to reveal its dashboard.
  2. Tap the Gear icon to access its Setup menu.
  3. Tap Printer Maintenance.
  4. Tap Restore.
  5. Select Restore Factory Defaults and confirm any prompt, the printer then starts.

Now reconnect the printer to your network by following the Wireless Setup Wizard and check for any change.

 

Please let us know how it goes,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-10-2018 11:32 PM

HP Recommended

Here is the screenshot. I am not sure what should i enter here. Also in my printer display how to by pass catridge depleted error message? Because it pops up everytime and does not allow me to to emter into setup mode.
Screen Shot 2018-10-10 at 22.22.03.png

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‎10-10-2018 11:34 PM

HP Recommended

Hi.. I am not able to swipe down as i get the catridge depleted error message on screen. Not sure how to get rid of it. Is there an option to bypass that error message and go back to normal screen?

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‎10-11-2018 03:55 AM

HP Recommended

Hi,

You should repalce any missing cartridges to get the printer back into standard mode, then you may access the setup menu.

 

The printer is not designed to work with missing or empty print cartridges and cannot be used for any purpose such as printing or scanning, empty cartridges must be replaced to resume printing:

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-04-2019 06:56 AM

HP Recommended

a private email, what gives?

 

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