HP OfficeJet Pro 8715 gets an "older generation cartridge" error even when using genuine HP ink

[Printer-mom]

I have an HP OfficeJet Pro 8715.  I installed a genuine HP 952XL cartridge into the printer and now I am getting the "Old Generation Cartridge" error that has been listed on this site before.  Unfortunately, it does not seem the firmware downgrade option is possible anymore because the site that had the firmware was requested to take the page down.

Is there another workaround?  I bought these cartridges from Costco in original HP packaging so I know they aren't counterfeit.

[Jay_G24]

Hi @Printer-mom,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[HM09]

I also have the same problem.  Can I please get assistance? 

[Anand_Andy]

Hi @Printer-mom,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Anand_Andy]

Hi @HM09

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[BrianJMessing]

i have the same problem.  bought brand new cartidges at costco and the printer says "older generation cartridge"

[Rainbow23]

Hi @BrianJMessing
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are getting "older generation cartridge" error on your HP Printer.

Please follow the steps from this document.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!