HP OfficeJet Pro 8720 install problem on Windows2012 R2

[WouterJ]

I am trying to find out if i can install an HP OfficeJet Pro 8720 on Windows2012R2 for use in an RDS (remote desktop) envorionment.

i downloaded the driver from:

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8720-all-in-one-printer-series/7902...

It will automatically detect windows8.1 from the server, but when i run the OJ8720_Full_WebPack_1881 installer, it says

"the operating system of this computer is not supported". Even if i try windows8 or windows10 (all seem same package to me) it is not supported.

Next, i extracted the OJ8720_Full_WebPack_1881.exe package using 7zip as mentioned in the following precedure:

http://support.hp.com/us-en/document/c03351547#Installing_on_Windows_Servers

when i try to install the extracted O8720x64.msi i also get the same error operating system is not supported.

Can the HP OfficeJet Pro 8720 be used on Windows2012R2 environment, and if so using which driver?

thank you

Wouter

[ShlomiL · Accepted solution]

Hi Wouter,

Officially no Server support is offered for the 8720, only client operating systems are listed as compatible by its specifications..

I suggest try going through the HP Officejet Pro X & PageWide IT Administrator install guide and see if it allow installing the printer, considering the software version of the 8720 I assume the same steps should apply for your printer too:

http://h10032.www1.hp.com/ctg/Manual/c03665747.pdf

Hope that may work,

Shlomi