HP OfficeJet Pro 9010

[AD210]

We have set up the printer and it worked fine .The initial set up was fine ( we have only had it since Friday ) Now it has a green screen with numbers 12345 on it.  It Is now stuck on that screen.  I have tried turning it off and on and unplugging it but nothing happens. It just goes back to that screen again. 
Please can someone help. I noticed another person had the same problem and it needed resetting.  
Thanks in advance. 

[TEJ1602]

@AD210, Welcome to HP Support Community!

I see that the printer is in an error state, let us try to isolate and resolve the issue. Follow the steps below-

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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