HP OfficeJet Pro 9120e - set up challenges

[Wal101]

Purchased a brand new 9120e - no setup cartridges in the box - been 2 weeks farting around with this and now begining to be more than a tad pissed off - cannot get any help from HP (I live in Hungary and it assumes that I will speak Hungarian which adds to the level of off pissedness) - before I throw the machine out - any pearls of wisdom?

[Hawks_Eye]

Hi @Wal101 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m truly sorry it’s taken this long to get a clear path forward—and I can only imagine how frustrating it must be to have a brand-new HP 9120e sitting idle for two weeks. You’ve been incredibly patient through what should have been a smooth and satisfying setup experience.

To help move things along: do you happen to have a set of regular HP cartridges (not labeled “setup”) available? 

If yes then, let me help you to bypass the setup cartridge requirement and initiate the printer using standard ones.

Once I know what you have on hand, I’ll guide you through the next steps to get your printer up and running without delay.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Wal101]

Dear Hawkseye - I was literally contemplating a complete replacement this morning when your response came in - so timely! YES, I do have a full set of HP Cartidges (937) in the machine that are NOT setup Cartidges - which is the problem! I eagerly await next steps!

[Hawks_Eye · Accepted solution]

Thanks for replying @Wal101 

I’m really glad the timing worked out — and thank you for confirming the cartridge type so clearly. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Thanks,

Hawks_Eye

[Wal101]

I take it back - Hawks_Eye provided a mickey mouse guide (that I would never have even discovered, tried or known about) and it took less that 5 mins to complete the set up - the machine is now printing to catch up on the last 5 weeks - but brilliant! I would also caution against randomly pushing buttons in frustration with the machine, as I have now discovered that some - when pressed in a certain sequence - play with the programming of the machine itself - something else learned!

[Hawks_Eye]

Thanks for replying @Wal101 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye