HP OfficeJet Pro 9135e - Use setup cyan ink

[casadenewman]

HP 9135e  Purchased as renewed from amazon.  The Cyan ink continues to have an error, saying the cartridge is leaking or bad.   I have cleaned the terminals, reset the printer and it still will not work.   I purchased a new cartridge but it is not a setup one and won't work.    What can I do?   The setup cartridge is now gone from the cleaning person throwing it away so I can't use it and it didn't matter since it wouldn't work in the first place.   

any help appreciated.  

[Garp_senchau]

@casadenewman, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If the unit was initialized earlier and you're encountering this error after setup, please follow the steps outlined in the guide to resolve the issue.

Refer: HP Printers - A 'Use SETUP Cartridges' Error Displays | HP® Support.

If this is your first time setting up the unit, you can ignore the previous steps.

To bypass the cartridge setup, we’ll need to perform an OOBE reset. However, since these steps are specific to your printer model, I'll send you detailed instructions via private message to ensure we don't risk causing any issues with the printer.

Also, could you please share the serial number of your unit in a private message so I can assist you more effectively?

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,