HP Officejet 3830 Series

[Winston10]

The HP printer software for Easy Scan is not compatible version of MacOS Catalina that Automatic Document Feeder is always pop up frustrated. The flatbed scan glass cannot be used because of software error MacOS version upgrade.

Where is disabled ADF? To straight glass flatbed scan, not ADF.

[Kumar0307 · Accepted solution]

Hi @Winston10

Welcome to the HP Support Community. I'd be happy to assist you.

Which application are you using to scan?

HP Easy Scan is not yet compatible with macOS 10.15 Catalina. We're actively working to restore complete functionality. I suggest using HP app or Apple Image capture to scan from your MAC. Kindly refer to this document to know how. 

Refer to this document for more info on HP Easy Scan.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Winston10]

Hello KUMAR0307,

I already to use HP smart and Apple Image capture to scan from Mac.

It is resolved. The case is closed.

Sincerely,

Winston10

[asmita6658]

Hi @Winston10

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!

[wysinc]

do not printing