HP Officejet 3831 All-in-One driver can not be found

[JuergN]

Hello everyone,

I cant print stuff from my printer anymore. Windows tells me, the driver is not available. I manually downloaded and installed the driver from the hp website, but the problem remained. 

any idea what might cause this? is there a more recent driver available? the one i could find was from 2017...

best wishes,

Juerg

[JuergN]

I ran the Hp Print and Scan Doctor 5.2 Software, which told me that some software wasnt fully installed. so i let the program install it. but it changed nothing at all.

I have a very important document to print and i dont know what to do anymore

greetings

Juerg

[Betty0610 · Accepted solution]

@JuergN

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JuergN]

thank you very much, that worked

[Betty0610]

@JuergN

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)