HP Officejet 4500 Desktop G510a-f can print but cannot scan

[YuvalGur135]

My Officejet 4500 Desktop G510a-f  works just fine, i'm able to print easily, but no matter what I do I can't make it scan documents. 

The scanner app doesn't recognize the printer as a valid scanner, and the HP smart app can't detect the scanner for some reason.  

I know this exact question as been asked before HERE, but the given solution doesn't seem to work (the link is not found). This is very frustrating.

[Dragon-Fur]

@YuvalGur135 

Welcome to the HP Community Forum.

The full driver printer software is not available from HP for this elder printer and Windows 10.

The link to which you refer is from a member's private archive - the source is apparently locked.

OK - Perhaps the owner of the archive will reach out here and offer to help.

OR

At this writing,

Operating System / version set to Windows 10

Software and drivers for HP Officejet 4500 Desktop All-in-One Printer - G510a 

This printer is supported using the Windows Built-in driver.

Note to those reading:  The printer is not supported in Windows 11.

Reference here:

HP Printers - Installing and Using the Windows Built-in Print Driver

Scan?  See Section FAQ > How do I use the printer functions with the built-in driver?

Example

Scan documents and photos: Complete scan jobs with a Windows app that works with the built-in driver.

• Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.
• Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.
• Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows Scan (in English) to install it.

HP printers - Windows built-in driver fails to install

 What else?

If you find no other options, this company specializes in Scan software for unsupported printers.

NOTE:  This reference is provided FYI and is not intended as an endorsement of the software.

VueScan – Third party software

References / Resources / Examples

Windows 10 compatible HP printers

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Officejet 4500 Desktop All-in-One Printer - G510a 

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[YuvalGur135]

thanks for the answer!
Is there a different Windows version for which HP provides a driver for this scanner?

[Dragon-Fur]

@YuvalGur135 

You are welcome.

If it is not listed in Software / Drivers, the driver is not available from HP.

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Software and drivers for HP Officejet 4500 Desktop All-in-One Printer - G510a 

Set your Operating System and the Version.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"