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Locked

‎01-24-2022 11:41 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I recently got a new laptop and have been unable to connect my HP Officejet 4500 G510n-z printer to any scanning software.  I can print fine.  I have tried many routes and each lead to reinstalling the drivers (and associated software - which there is none).  I have done this several times.

I have tried with HP Smart, HP Scan and Capture, I tried to get HP Solutions Center but that was not compatible with my system.  I am at a loss.  My printer works beautifully so I don't want to be forced into buying another one to scan. 

Please help!  Thanks in advance,

Reena

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2022 01:29 PM - last edited on ‎10-11-2024 08:34 AM by

HP Recommended

Hi @4reehus 

..,.,.,.,.

Try with the software download from the next link:

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎01-24-2022 01:29 PM - last edited on ‎10-11-2024 08:34 AM by

HP Recommended

Hi @4reehus 

..,.,.,.,.

Try with the software download from the next link:

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
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‎01-24-2022 05:51 PM

HP Recommended

Thank you so so much for taking the time to reply and provide the software.  VERY much appreciated!  Have a great day!

1 person found this reply helpful
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