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Locked

‎09-30-2020 09:12 AM

HP Recommended
Product: HP OfficeJet 5258

My printer used to work fine, but several months ago the touch screen started becoming less responsive and now it doesn't work at all.  Of course, the warranty just expired.  Grrrrrrr.  TIA for any ideas to help it.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2020 03:57 PM - last edited on ‎08-21-2024 04:55 AM by Retired

HP Recommended

@ECORMGR Welcome to HP Community!

 

As I understand, printer touchscreen is not working,

 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

When was the last time it worked fine?

Were there any hardware/software changes made? 

Have you performed Firmware update from your PC?

 

Let's try these steps to resolve the issue: 

Hard Reset: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Perform Firmware Update: Follow steps from the link https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

If the issue persists, I would suggest you contact our phone support: 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-30-2020 03:57 PM - last edited on ‎08-21-2024 04:55 AM by Retired

HP Recommended

@ECORMGR Welcome to HP Community!

 

As I understand, printer touchscreen is not working,

 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

When was the last time it worked fine?

Were there any hardware/software changes made? 

Have you performed Firmware update from your PC?

 

Let's try these steps to resolve the issue: 

Hard Reset: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Perform Firmware Update: Follow steps from the link https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

If the issue persists, I would suggest you contact our phone support: 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No

‎10-08-2020 08:49 PM

HP Recommended

Thank you - that seems to have fixed it!  Regarding your questions - it probably started doing it in early-mid summer and there were no Software or hardware changes.  I had not updated the firmware until now.  Thank you for the help!

Was this reply helpful? Yes No
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