HP Officejet 5740 "All in One" offline

[MartinAllen0529]

I have a MacBook Pro running macOS Monterey Version 12.0.1 and a Lenovo Yoga running Windows 10 Pro. My printer is an HP Officejet 5740 "All in One". The printer that continually shows status "offline" on both computers. I use a Netgear Nighthawk AX12 Model RAX200. The printer has been connected via password and WPS. I have reset the printer back to factory settings, installed the most updated firmware, uninstalled the printer and deleted all software drivers. I started from scratch. The main setup for the print in on the Mac. When I reload everything from scratch, the printer prints and scans without any problems. The next time I try to print or scan, the printer is listed as "offline" on both the Mac and the Lenovo but is an active device on my NetGear Device Manager. I have reviewed and tried just about every tutorial and support instruction that I can find. Why does this printer always get stuck on the "Offline" status?  

[Jay_G24]

Hi @MartinAllen0529,

I'd like to help!

I understand you are facing a printer offline issue.

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster, and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test  and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Perform a ping test to check the connectivity

1. Click Applications > Utilities > Terminal.

type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 

The results will appear .

Share the ping test results.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[MartinAllen0529]

The problem is currently solved, I think. A little more background, the printer always worked via wireless connection for years. It seems every Apple Mac Update would disable the connection. There were times when I could only print or scan on the internet using HP Smart.

I talked with an HP Representative at a local retailer. He instructed me to use "Direct Connect" with all devices. I think that is what finally worked. 

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!