HP Officejet 5742 all in one printer software and driver download failure on every attempt

[AllyKateG]

My laptop went in for a clean up at the end of March, but came back without my printer software for some reason, so I have been trying to reinstall it since 1st April when everyone got locked down, or I would have taken it back.  Every time I try to download the software and drivers I go through the process and then get a message saying that the download had failed.  I have run out of options now, and would love it if someone could help me with a solution to solve my print problem.

Kind regards,

Alison 😣🤔😩

[Jay_G24]

Hi @AllyKateG

Welcome to the HP Support Community. 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[AllyKateG]

Hi, 

I am presuming your instructions are for an American device, because I don't have programs and features, and the printui is not recognized either.   I have deleted and tried to reinstall absolutely loads of times, and every time it fails.

Many thanks.

[Jay_G24]

Try installing the printer with windows built in driver-

Install the built-in print driver over a network connection with Windows 10.

1. In Windows, search for and open Control Panel.

2. Click Devices and Printers, and then click Add a printer.

   

3. On the Choose a device or printer to add to this PC window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with these steps.

   

4. Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.

   

5. Click Next.

6. Select the port to be used by your printer, such as USB001 for a USB connected printer, and then click Next.

7. Click Windows Update, and then wait for the print drivers to update.

8. Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

   • If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver.

   • If your printer is not in the list, click the back arrow in the upper left corner of the window two times to return to the Find a printer by other options step, and then continue with these steps.

9. Select Add a printer using TCP/IP address or hostname, and then click Next.

   

10. Select Auto Detect from the Device type drop-down list.

11. Type your printer IP address into the text box, and then click Next.

    To find the printer IP address, print a Wireless Network Test report or a Network Configuration page.

12. Wait for the computer to connect to the printer, and then click Next to install the print driver.

Keep me posted!