HP Officejet 6500 Model E709a all-in-one General Error 0x61011

[judy511]

HP Officejet 6500 Model E709a  General Error - 0x61011

I've unplugged & disconnected left off for over 10 minutes

Removed the ink cartridges

Added them back 

There is no paper jam

I am unable to clear this error.

I have done the above multiple times

[Rainbow23]

Hi @judy511

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

I see that you are getting 0X error on your HP Officejet 6500 Model E709a.

Please follow the steps listed below reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

You may also check this link https://support.hp.com/in-en/document/c00489814 

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.