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HP Recommended
HP Officejet 6500
Microsoft Windows 10 (64-bit)

When I open the HP Solutions Center, I get this error message:

kjkomputer_0-1621875817421.png

I go to the HP help files from the Start menu but don't know what to do from there. 

kjkomputer_1-1621876138632.png

Please advise.  Thank you.

1 REPLY 1
HP Recommended

Hi,

HP Solution Center relies on Flash Player, which was retired on January 12, this year and no longer supported.

 

Please check below support resource, HP Scan & Capture or HP Scan Extended should likely work:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

 

Shlomi



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