HP Officejet 6950 driver software installation failure

[tintin74]

My Officejet 6950 was working just fine on my Windows 10 PC until this morning.

I went to see in the control panel to uninstall the software, but for some reason, the software was not there anymore.

So I went to the HP website and downloaded the latest version of the software for this printer:

- OJ6950__Full_WebPack_1094.exe

- OJ6950__Basicx64_1094.exe

I tried both the full and basic version, and I always get the following message during installation:

Installation Failed

details:

"Installation Error"

Error -2147467259: No driver module to be treated was found" (Transaleted from French, might not be exactly similair in English)

Before each installation tries, I did the following:

- reboot the PC

- unplugged the printer

- turned off the printer

- checked the printer spooler was running correctly (stopped it and restarted it)

- disabled the Anti-virus

- Disabled any software starting up with windows

Nothing is working, I always get this error message.

[TEJ1602 · Accepted solution]

@tintin74, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue with the printer drivers. Let us try the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!