HP Officejet 6958 - Won't factory reset through menu - need way to hard reset another way

[camar210]

HP Officejet 6958 - Won't factory reset through menu - need way to hard reset another way

My printer says it was shut down improperly, so I go ahead and shut it down like it tells me to do with the power button. When I turn it back on, then it prompts me with a message saying that there is paper jammed in the printer, which there is obviously not (I've checked everywhere there would be paper jammed). I resolve passed that issue. Then when I go to print, it fails to print, and I get the same "shut down improperly" message all over again. When I tried to factory reset my device, it accepted the command but never executed overnight (10+ hours) - still stuck on the factory reseting screen.

So I need another way to factory reset my device - it is of zero value to me as it stands currently.

Please help! Thanks in advance!

-Cam

[camar210]

The main error code is 0x6100004a (Printer Failure)

[sandytechy20]

@camar210 

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.