HP Officejet 7110. Unable to reinstall it on windows 10

[vmorales]

I have an HP Officejet 7110. The printer have been bringing some problems after an update. For some time it didnt have comunication from the printer to the computer. We decided to reinstall it, doing from both the CD and the internet but we have been unsuccessfull. When is the moment to find the printer after the installation of software it does not find it. When I put the IP address it shows like it is installed but after it it does not. I have tried the HP Print and Scan Doctor and several troubleshoots, copnnecting and disconnecting cables on the server network and nothing works. We need this printer because we need the large format printing. I will appreciate any help.  Thanks Eric

[Jeet_singh]

@vmorales,

Welcome to HP Support Community,

Let's start off by running Windows update troubleshooter: 

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Now I would suggest here is to uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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