HP Officejet 8600 Series stalls printing with Windows 10

[jcsarbbc]

Just purchased a new HP Envy 750-514 with Win 10 OS and connected it via USB cable to a HP Officejet8600. Installed the print driver via teh Control Panel "Add + Printer" and it found a driver and installed it. When sending a print command to the Officejet 8600, sometimes it prints, sometimes it stalls. When trying to print multiple pages it stalls completely. I have to than go into print spooler, stop than start it again. 

Not sure what the issue is.

Could it be that the USB cable is plugged into wrong port? There are multiple porst on the HP Envy 750-514? 

Could it be the driver that was installed?

Is there a setup disk for the Officejet 8600 that is Win 10 compatible?

Any suggestions?

[DavidSMP]

Hi @jcsarbbc,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding assistance with installing the printer on Windows 10.  Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you uninstall and reinstall the printer again and check?
• Did you make 2 copies directly from the printer and check if it copies correctly?

Please make 2 copies directly from the printer without any communication from the computer.

If it copies correctly, try to uninstall and reinstall the printer software and drivers and check if it gets fixed.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from  http://hp.care/2syjMIg    and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

Also, try a different USB cable during installation and during printing as well.

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH

This will resolve the issue for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient.Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[jcsarbbc]

David, thanks for your reply. Prior to you sending your supposrt suggestions I received another suggestion from another HP employee when I sent HP a FB message. Figured I'd try that area of support as well. Here were his suggestions:

1. Download and Run HP Print and Scan Doctor: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

2. Reinstall printer drivers: • Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them. • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter. • Under print server properties, go to drivers - remove any entry there as well. • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here: http://hp.care/2tcwTOj.

I first tried downloading and running tge Print and Scan Doctor tool...and it worked!!!

You guys rock! Appreciate you also replying to this post as well! Thanks for your time, assistance and cooperation!

Have a great remainder of your day!

[DavidSMP · Accepted solution]

Hi @jcsarbbc,

I reviewed the post. You've displayed commendable troubleshooting skills and immaculate patience to try and get the issue fixed. Kudos to you for a job well done.

Based on your previous post I gave you the steps to perform that would have fixed the issue.

I am really glad that the issue has been resolved.  It has been an absolute privilege to share this platform with you and to work with you. I gave the same steps.

If you think my information helped in any way, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big.

Cheers!