• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-11-2017 05:09 PM

HP Recommended
Product: HP OfficeJet G55
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install an older printer on my laptop.  It will print some things, but I am getting error messages, and not everything will print.  I get a message that the printer is a 2.0 and will not work with a 3.0, although I did get the troubleshooter to indicate that that had been fixed.  I am downloading HP Easy Start at this time.  HP Support stated that the G55 is no longer supported, however the printer was being used on another PC running Windows 10 (as this one is) without problems.  The printer shows up in my printer list, and I have put it as the default printer.  Please advise.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2017 08:17 AM

HP Recommended

Hello, @3Boyzmom1 - Hope you are well 🙂

 

Thanks for stopping by the HP Support Forums! I'd be glad to be of your assistance!

 

I understand that you are unable to get the Windows 10 drivers for Officejet G55 printer. I am afraid that your printer is an older model and hence Windows 10 drivers are not available for this model.

 

I would recommend you use the Windows built-in drivers to tackle this issue. Windows 10 OS comes with the built-in printer drivers. Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

 

Check http://hp.care/2nxKJv8 for additional instructions.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-13-2017 08:17 AM

HP Recommended

Hello, @3Boyzmom1 - Hope you are well 🙂

 

Thanks for stopping by the HP Support Forums! I'd be glad to be of your assistance!

 

I understand that you are unable to get the Windows 10 drivers for Officejet G55 printer. I am afraid that your printer is an older model and hence Windows 10 drivers are not available for this model.

 

I would recommend you use the Windows built-in drivers to tackle this issue. Windows 10 OS comes with the built-in printer drivers. Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

 

Check http://hp.care/2nxKJv8 for additional instructions.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎05-14-2017 01:39 PM

HP Recommended

The printer seems to be working properly at this point.  Thank you for your help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.