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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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3Boyzmom1
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HP Officejet G55

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HP OfficeJet G55
Microsoft Windows 10 (64-bit)

I am trying to install an older printer on my laptop.  It will print some things, but I am getting error messages, and not everything will print.  I get a message that the printer is a 2.0 and will not work with a 3.0, although I did get the troubleshooter to indicate that that had been fixed.  I am downloading HP Easy Start at this time.  HP Support stated that the G55 is no longer supported, however the printer was being used on another PC running Windows 10 (as this one is) without problems.  The printer shows up in my printer list, and I have put it as the default printer.  Please advise.

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Dvortex
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Hello, @3Boyzmom1 - Hope you are well 🙂

 

Thanks for stopping by the HP Support Forums! I'd be glad to be of your assistance!

 

I understand that you are unable to get the Windows 10 drivers for Officejet G55 printer. I am afraid that your printer is an older model and hence Windows 10 drivers are not available for this model.

 

I would recommend you use the Windows built-in drivers to tackle this issue. Windows 10 OS comes with the built-in printer drivers. Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

 

Check http://hp.care/2nxKJv8 for additional instructions.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
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3Boyzmom1
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The printer seems to be working properly at this point.  Thank you for your help.

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