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‎06-09-2021 02:40 PM

HP Recommended
Product: HP Officejet H470 Mobile Printer
Operating System: macOS 10.15 Catalina

When attempted to download the driver for my HP Officejet H470 Mobile Printer on my Mac OS Catalina, I received the message "HP Installer" needs to be updated. Is my printer obsolete now?

Category:
1 REPLY 1

‎06-12-2021 04:01 AM

HP Recommended

 @eloynolivos, Welcome to the HP Support Community!

 

I understand you are trying to install the printer on the Mac.

 

The printer driver for macOS 10.15 Catalina is available on the HP Support site.

Click here to download the same.

 

Check for any software updates on Mac before installing the driver

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

 

  • Check if the printer is getting recognized by your Mac:
  1. From the Apple menu, choose About This Mac.
  2. Click System Report.
  3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!  

KUMAR0307
I am an HP Employee

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