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Locked

‎10-23-2017 05:11 PM

HP Recommended
Product: HP Officejet J3680 All-in-One

From the HP Customer Support (https://support.hp.com/us-en/drivers/selfservice/closure/hp-officejet-j3600-all-in-one-printer-serie... Software and Driver Downloads I downloaded the following:
Product: HP Officejet J3680 All-in-One Printer, File: HP Officejet Full Feature Software and Driver, Operating system: Windows 10 : 64-bit, File size: 212.3 MB, File Name: OJ_AIO_J3600_Full_Win_WW_140_408-4.exe.
Following the download & installation when I opened my Printers & Scanners devices I found "HP Officejet J3600 series fax" & right under that in parenthesis "(offline)".
What's up with that?

3 people had the same question
1 REPLY 1

‎10-25-2017 10:19 AM

HP Recommended

@rkb13

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet J3680 Printer. I understand that you are getting printer offline issue and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well.

 

Use HP Print and Scan Doctor to check connectivity.

Set the default printer and unpause printing.

Make sure the correct port is selected.

Update the printer firmware.

Add a second printer device to Windows.

Add the printer using HP Printer Assistant.

 

Click here and refer the document to perform the above steps.

 

Let me know how it goes.

Cheers.

 

Sandytechy20
I am an HP Employee

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