cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
74lobster
Level 2
26 16 1 0
Message 1 of 2
97
Flag Post

HP Officejet Pro 6830 multifunction printer and its integrated USB port

HP Recommended
HP Officejet Pro 6830 multifunction printer
Microsoft Windows 10 (64-bit)

I have an Asus Z590 motherboard and tried to install the Intel RST Premium driver with Intel Optane system accelerator (RAID), but then I went back to the standard AHCI controller.


I have connected to the system an HP Officejet Pro 6830 multifunction printer which has an integrated USB port.


Before, in system management, together with hard disks, the unit of the printer USB port appeared fixed to me, while now the unit appears to me ONLY if I insert a key into the printer's USB port and this is not good...


Someone help me to make the USB port of the printer appear fixed to me together with the hard disk drives in the devices and drives panel like before the changes ?


Thanks to those who have the patience and the competence to help me...

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
15,519 15,501 811 657
Message 2 of 2
Flag Post
HP Recommended

@74lobster

 

Welcome to the HP Support Community.

 

The Printer will only we listed when it's connected to the Computer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation