• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-08-2021 06:02 PM - edited ‎04-08-2021 06:05 PM

HP Recommended
Product: HP Officejet Pro 6830 multifunction printer
Operating System: Microsoft Windows 10 (64-bit)

I have an Asus Z590 motherboard and tried to install the Intel RST Premium driver with Intel Optane system accelerator (RAID), but then I went back to the standard AHCI controller.


I have connected to the system an HP Officejet Pro 6830 multifunction printer which has an integrated USB port.


Before, in system management, together with hard disks, the unit of the printer USB port appeared fixed to me, while now the unit appears to me ONLY if I insert a key into the printer's USB port and this is not good...


Someone help me to make the USB port of the printer appear fixed to me together with the hard disk drives in the devices and drives panel like before the changes ?


Thanks to those who have the patience and the competence to help me...

Category:
1 REPLY 1

‎04-11-2021 12:02 PM

HP Recommended

@74lobster

 

Welcome to the HP Support Community.

 

The Printer will only we listed when it's connected to the Computer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.