HP Officejet Pro 6968 Won't Print After Windows 10 Update

[Survivor621]

After last Windows 10 update printer stopped working.  Uninstalled and reinstalled printer.  Unplugged and plugged back in.  Put new ink in.  Nothing seems to work.  When I try to printer get "Error Driver Unavailable"

[KrazyToad]

@Survivor621

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/oj6960/Full_Webpack-40.14.1195_1-OJ6960_Full_Webp... and follow the onscreen instructions

Thank you

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[Survivor621]

Hello

Thank you for your response and trying to help.

In Windows, when I search for and open Programs and features the HP Officejet Pro 6960 does not show up.  

I had to use "printui /s /t2" to find my printer but it is giving me an error message:

"Failed to remove driver HP OfficeJet Pro 6960 PCL-3. The specified printer driver is currently in use.
Failed to remove package hpygid20_v4.inf. Driver package is in use."

Can't get any farther than there.  Still unable to fix this error.

Any other suggestions?

Many thankis.

[KrazyToad]

@Survivor621

Try running the SFC Scan https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corr...

Also check with a new User Account if you face the same issue

Link: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

After creating the New User Account try uninstalling the printer from root level again