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‎10-09-2023 04:07 AM

HP Recommended

I have bought a new Officejet Pro 7740.

It correctly prints A4 from tray 1 in color.

But the A3 prints from tray 2 are black&white,

I run Windows  11 Home.

Installing and running HP Smart did not help solving the problem.

Please help.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2023 05:03 AM

HP Recommended

Hi @FransL 

 

Please download the next driver for your printer:

>> https://support.hp.com/nl-nl/drivers/selfservice/swdetails/hp-officejet-pro-7740-wide-format-all-in-...

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎10-09-2023 05:03 AM

HP Recommended

Hi @FransL 

 

Please download the next driver for your printer:

>> https://support.hp.com/nl-nl/drivers/selfservice/swdetails/hp-officejet-pro-7740-wide-format-all-in-...

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
2 people found this reply helpful
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‎10-10-2023 07:24 AM - edited ‎10-10-2023 07:27 AM

HP Recommended

My 7740 works perfect in A4 (Windows 11, latest Firmware EDWINXPP1N002.23368.00 / 2023-09-07).
The same document on A3: colors change to gray scale, print quality deteriorates: distorted characters, almost like smearing
FerRX' solution did not work, re-adjusting and cleaning heads didn't either.
Have the printer a long time. I believe the problem appeared with the last Firmware Update

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‎10-14-2023 07:14 AM

HP Recommended

Thank you, your solution worked fine.

2 people found this reply helpful
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