HP Officejet Pro 7740 printer driver is incompatible with Windows 10 Entreprise Version 1809

[Joachim23]

Hello HP team,

I had a former Laptop Dell with Windows 10 and I used in my homeoffice a quite new printer HP Officejet Pro 7740.

After a Dell laptop hardware issue I received from my company IT service a new Labtop Dell i5-836CPU Latitude 5400

with Windows 10 Entreprise Version 1809 OS system.

The rpinter works fine with 2 MAC Books and a windows 7 professionnel Sony Laptop.

The HP printer driver package does not install properly on Windows 10 Entreprise Version 1809 version.

- connection always through USB because of companie cyber security rules ( VPN on Ethernet ).

cable is fine, worked just the day before with the defect laptop and double checked with the Sony.

- scanner is OK, works, Officejet scans properly = commnication ok, firewall fine

- printer indicates correctly ink level = commnication ok, firewall fine

- it is possible to launch printing a test page = commnication ok, firewall fine

but the printer driver sets an error, does not install completely and it does not allow to print anything

Thank you for checking the driver, the printer HP Officejet Pro 7740 is really the best printer I had ever.

Best regards

Joachim

[sandytechy20]

@Joachim23

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer driver

Click here to download the driver.

If that does not help, you can install printer driver using Windows builtin driver.

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.