HP Officejet Pro 8600 N911a Firmware Update not possible

[floppydisc]

I have  a HP Officejet Pro 8600 N911aand wanted to update firmware.

Downloaded from HP. Dialog pops up where my printer is listed. However, I can't check it to start firmware update.

[floppydisc]

is there anyone who managed to get the latest FW form 2020 to install?

I tried everything with no success. I have to assume there is a way or does HP post a FW exe file that has never been tested?

My hunch: the format of the serial number is the issue. When I tried to identify the printer with my serial on hp.com, hp did not recognize.

When using the HP detector tool it finds the printer. However, it truncates the serial somehow.

[Irfan_06]

Hi @floppydisc,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Request you to follow the steps below to fix the issue.

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon, Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
2. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document:  https://support.hp.com/ph-en/document/ish_5817551-5817617-16

 If you are unable to change the Printer Update options and if you are getting a message, this option is locked.

Please follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon. 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

 To disable automatic updates from the EWS (Embedded Web Server) page of the printer, follow the instructions below:

1. Open a browser and enter the IP address of the printer in the address bar. 

Link for the document on how to find the IP address of the printer:  https://support.hp.com/us-en/document/ish_6039801-6039767-16

1. You might get a message 
2. If you get that message, click on Advanced and click on Continue to “IP address of the printer”(Unsafe). This will open the EWS Page of the printer.
3. In the EWS page of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check for Updates and click on Apply.
4. If the option “Do not check" of updates is disabled, then you will have to restore the factory defaults of the printer. To restore factory defaults on the printer, access the EWS page of the printer and click on the Settings Tab. Then click on Restore Defaults and click on “Restore Factory Defaults.
5. After restoring factory defaults, the printer will restart. Then you will have to connect the printer to the network. Once the printer is connected to the network, you access the EWS page and of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check for Updates and click on Apply.

If the firmware update changes back to Automatic again, follow the above procedure to disable the automatic firmware update and then access the EWS page of the printer and change the firmware settings. To do so, follow the instruction below:

1. In the EWS page of the printer click on Settings, then click on Security and click on Administrator Settings.

Note: When you enable web services on the printer, you might get a prompt to check for updates, choose no. If you choose yes, by default the Check for updates will automatically be selected and that will enable automatic updates.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[floppydisc]

I think we have a bit the chicken and the egg situation as SSL is required for firmware update to fix SSL

Status:

1.) from printer: does not work - getting error (fyi, I checked there is no firewall blocking)

2.) Download FW from HP: does not work. After executing the exe it finds the printer. However, I can't check the printer to update

3.) Smartapp - EWS: does not work as advanced features require SSL. This does not work as the new FW with SSL is required.

Please advice on next steps.

[Irfan_06]

Hi @floppydisc,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[floppydisc]

Hi, I replied back to you in the PM. However, I was unable to resolve the issue.

And I pointed out that the serial number in my printer is not recognized by the online look-up tool.  However, if I use the HP detector SW it finds the printer - with a shorter serial. Could it be that the FW update issue exists due to the fact the update tool confused by the serial numbers?

Again, after downloading the correct FW update file I can't check the box next to printer to perform update.

[Irfan_06]

Hi @floppydisc,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[floppydisc]

A repair? I am not sure.

Looks to me there is an issue with the firmware update that never worked. Searching on this forum as well as on others it seems that there is an issue with HP firmware.

[floppydisc]

here is one of many of failed attempts of owners trying to get help for the firmware update not working:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Officejet-Pro-8600-N911g-Firmware-Up...

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Officejet-8600-N911a-Firmware-update...

So, HP used an old SSL support layer which required a new firmware. HP published it, but nobody was ever able to install it...