HP Officejet Pro 8600 N911g Firmware Update Fails

[Dynx]

I can not activate the web services on my HP Officejet Pro 8600 Premium N911n. When I try to install the latest firmware, provided on the HP support  website (2011A), it says the firmware is not "Not Applicable ". Printer has CKP5CN1829AR firmware now.

I already did the factory and OOBE reset and set the DNS and IP manually, without any success. 

Please help!

[sandytechy20]

@Dynx

Welcome to the HP support community.

I understand that you are unable to update the printer firmware, I am glad to assist you.

Here is the direct link to download firmware for your printer:- Click here

Refer to this HP document for the steps to update the firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Dynx]

@Sandytechy20

It does not work, currently my printer has CKP5CN1829AR firmware and firmware update tool you provided says "not applicable" for this printer.

Do you have any ideas why it says that?

[sandytechy20]

@Dynx

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Dynx]

@Sandytechy20

Here is screenshot from firmware update tool

I could not find a place to enter printer serial number, I tried to put it into search textbox but site says nothing was found

"Your search for "serial number" has returned no results"

Thanks for trying to help me!

[sandytechy20]

@Dynx

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[bernamrn]

run the firmware updater tool on my macbook (BigSUR 11.5) and get the error below

Cannot Update the device

This firmware updater does not contain upgrades for your device.