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‎12-12-2024 06:44 PM

HP Recommended

I have an HP Officejet Pro 8600 Plus. I've had it for I want to say around 15 years or so. I'm getting a message on the small screen that reads Printer Failure. It says that there is a problem with the printer or ink system and they suggested I turn the printer off and back on again. I've done that multiple times and it hasn't solved the problem. I even unplugged the printer and I'm still getting the same message. There's definitely nothing wrong with the ink system. I looked and it seems fine to me. Are there any solutions you may know of or do you think it might be time for a new printer? 

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1 person had the same question
1 REPLY 1

‎12-13-2024 01:15 AM

HP Recommended

Hi @Greg_Rorke-2020 

Sometimes the printhead inside is clogged with dry ink and need some cleaning to make it work again.

 

Please check the steps from the next video:

>> https://www.youtube.com/watch?v=iTPASKLUzPc&ab_channel=HPSupport

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
Manually Clean a Removeable Printhead | HP Printers | HP Support
Manually Clean a Removeable Printhead | HP Printers | HP Support
youtube.com/watch?v=iTPASKLUzPc&ab_channel=HPSu...
In this video, you will see how to manually clean a removable printhead on your HP printer. If your printer is out of warranty and does not print black or color ink or has been printing blank pages, consider cleaning the removable printhead by following the steps in this video. You should only ...
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