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‎12-12-2024 06:44 PM

HP Recommended

I have an HP Officejet Pro 8600 Plus. I've had it for I want to say around 15 years or so. I'm getting a message on the small screen that reads Printer Failure. It says that there is a problem with the printer or ink system and they suggested I turn the printer off and back on again. I've done that multiple times and it hasn't solved the problem. I even unplugged the printer and I'm still getting the same message. There's definitely nothing wrong with the ink system. I looked and it seems fine to me. Are there any solutions you may know of or do you think it might be time for a new printer? 

Category:
1 REPLY 1

‎12-13-2024 01:15 AM

HP Recommended

Hi @Greg_Rorke-2020 

Sometimes the printhead inside is clogged with dry ink and need some cleaning to make it work again.

 

Please check the steps from the next video:

>> https://www.youtube.com/watch?v=iTPASKLUzPc&ab_channel=HPSupport

  • [video]

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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