HP Officejet Pro 8600, unable to start after "partial reset"

[dhaillant]

Hi,

The printer, after a partial reset (that was suggested for a "damaged cartridge" error)  is now stuck:

As soon as the printer is turned ON the display shows an error about a damaged cartridge, but when the door is opened, the carriage doesn't move, preventing the replacement of the cartridge.

I'm not able to pass the error screen.

I'm not able to update the firmware.

It seems that many similar situations happen with this type of printer but no solution has been answered by HP apparently.

Thanks for any help

[zoey7886]

@dhaillant, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Officejet Pro 8600 Stuck After Partial Reset! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Officejet Pro 8600 printer is stuck after performing a partial reset and it displays a damaged cartridge error with the carriage not moving, please follow the steps below to resolve the issue:

1. Reset the Printer:

Reset the printer to recover from printer errors or failures.

1. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Connect the power cord directly to a wall outlet and to the printer.
5. Turn on the printer to complete the reset.

2. Clean the Cartridge and Printhead Contacts:

1. Turn off the printer.
2. Open the cartridge access door and wait for the carriage to stop moving.
3. Locate the cartridges and the printhead.
   • Press the tab on each cartridge to release it from the slot.
   • Hold the cartridge by its sides with the bottom pointing up to locate the electrical contacts.
   • Wipe the cartridge contacts using a dry, lint-free cloth.
   • Clean the printhead contacts in the printer.
4. Reinsert the cartridges into their corresponding slots.
5. Close the cartridge access door.

3. Firmware Update:

Updating the firmware may resolve various errors and improve overall performance.

From the Printer Control Panel (network printers only):

1. From the printer control panel, touch Menu > Settings.
2. Touch Firmware Update > Check for Update.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,