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‎10-15-2019 05:30 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Other

I just upgraded my OS on my iMac from Mojave to Catalina.  Since then, I can't get my scanner to work, although the printer and copier are still working fine. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2019 04:31 AM

HP Recommended

Hi @Techchallenge11

 

Welcome to the HP Support Community. 

 

 As I understand, you are unable to scan after upgrading to macOS Catalina. Don't worry, I'd be happy to help. 

 

I'd suggest you try scanning using the Apple Image Capture. Refer to "Scan with Apple Image Capture" from this document. 

 

For more information, you may also refer to this post. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-18-2019 04:31 AM

HP Recommended

Hi @Techchallenge11

 

Welcome to the HP Support Community. 

 

 As I understand, you are unable to scan after upgrading to macOS Catalina. Don't worry, I'd be happy to help. 

 

I'd suggest you try scanning using the Apple Image Capture. Refer to "Scan with Apple Image Capture" from this document. 

 

For more information, you may also refer to this post. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎10-31-2019 10:21 AM

HP Recommended

Yes, thank you I saw this work around and replied a couple of weeks ago.  It works for now, but it is a  work around and I am waiting for HP and Apple to get a fix for the issue that works more directly for HP Scan. Thanks!

Was this reply helpful? Yes No
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