HP Officejet Pro 8610 e-All-in-One that was not functioning

[L_POM]

Hi there,

I have a HP Officejet Pro 8610 e-All-in-One that has not been functioning. I was having trouble with it as the older cartridges were not working anymore. I bought a new set and now it is currently asking for the print cartridges that came with the printer (?!) and it will not let me bypass this screen. Is there any way to work around this? 

[sandytechy20]

@L_POM

Welcome to the HP support community.

I understand that you are getting 'Use SETUP cartridges' error, follow these steps to fix the issue.

Check the ink cartridges

Check the cartridge labels and make sure the cartridges are seated properly in the carriage.

1. Turn on the printer, and then open the door or lid to the cartridge access area.

2. Wait until the carriage is idle and silent before you continue.

3. Check if the cartridges have 'SETUP' on the label.

   • If your new printer did not come with SETUP cartridges, return it to the retailer. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.

   • If SETUP cartridges are installed, or you installed new cartridges and got the error, continue to the next step.

4. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

   

5. Repeat these steps to remove and reinsert the other cartridges.

6. Close the door or lid to the cartridge access area.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.