HP Officejet Pro 8615 "rPoblem with the printer or the inking system…"

[PhilA44]

Bonjour,

Une multifonction : HP Officejet Pro 8615 (mai 2015), utilisation domestique très modérée

affiche ce message d'erreur persistant :

"Incident sur l’imprimante ou le système d’encrage.
Eteigniez, puis rallumez l’imprimante.
Si le problème persiste, contactez HP."

Malgré une inspection attentive de l'appareil,

et plusieurs manoeuvres de réinitialisation

le message persiste, inchangé, bloquant l'écran de commande.

L'imprimante est devenue inutilisable.

Une solution ?  Merci

PhilA44

English :

MFP: HP Officejet Pro 8615 (May 2015), very moderate home use
displays this persistent error message:
"Problem with the printer or the inking system.
Turn the printer off and then on again.
If the problem persists, contact HP. "
Despite careful inspection of the device
and several reset maneuvers
the message persists, unchanged, blocking the control screen.
The printer has become unusable.
A solution ? Thank you

[Kumar0307]

@PhilA44, Welcome to the HP Support Community!

We advise you to post your question in English to ensure a quick response from the Community. This can also help other users to take advantage of your post, in the case they have the same question. 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region. 

P.s: It seems like you have an issue with the ink system, kindly follow the steps mentioned in this document - 'Printer Failure' Error

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[PhilA44 · Accepted solution]

Thank you for your reply.

The HP Printer is not mine. My friend has fixed the issue.

It was a problem of cartrige : several cartriges were changed just before the panne. Some were HP-cartriges, other non-HP-cartriges. So the error message disapeared after the replacement of the yellow one.

Thus the link - 'Printer Failure' Error you give in your post doesn't seem the most appropriate.

I saw another procedure that seems me more suitable, may be
https://support.hp.com/us-en/document/c03081973

Best regards
Phil
PS my original request was in french ok but with de english translation