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- HP Community
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- Printer Setup, Software & Drivers
- HP Officejet Pro 8620 thinks it is a Officejet Pro 8500 A909...

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09-15-2017 02:39 AM
Hi,
I have accidently reflashed the flash memory of my HP Officejet Pro 8620 using the hidden service menu (pressing ON button for 5 seconds, afterwards Home, Back , 2x Home and selected reflash).
According to the hidden Engineering Menu (pressing 4x Back, Info Menu, Model Number) now the printer thinks it is a HP Officejet Pro 8500 A909g.
When I try to perfrom a firmware update the printer is not detected (probably since it thinks it is a Pro 8500).
What can I do to solve this problem?
The printer is connected via USB cable and via WiFi to a Window 10 64bit computer. Printing on the HP Officejet Pro 8500 A909g e. g. using Microsoft Word works.
Thanks and regards,
mega3
Solved! Go to Solution.
Accepted Solutions
09-16-2017 03:05 PM
Hello, @mega3 – Hope you are well 🙂
Thank you for engaging in HP Support Forums. I am glad to be of your assistance!
I understand your printer after flashing the memory is ready as Officejet 8500. I'd suggest performing a complete reset on the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.
Please let me know if this resolves the issue, or if you require further assistance.
Cheers 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
09-16-2017 03:05 PM
Hello, @mega3 – Hope you are well 🙂
Thank you for engaging in HP Support Forums. I am glad to be of your assistance!
I understand your printer after flashing the memory is ready as Officejet 8500. I'd suggest performing a complete reset on the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.
Please let me know if this resolves the issue, or if you require further assistance.
Cheers 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
09-18-2017 08:29 AM
Hello, @mega3
Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
Visit us again if you have any concerns!
Thank you again and may you also have a great day and even better tomorrow 🙂
DVortex
I am not an HP Employee