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‎04-19-2025 07:16 PM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: Microsoft Windows 11

My lenovo laptop running windows 11 home edition, suddently cannot use the HP Officejet Pro 8710 printer.  After running diagnostics, it shows the "driver is unavailable".   The printer can print a demo page from teh HP Smart app, and I can print documents from my iphone to the printer.

 

I downloaded the latest drivers and ran the HP diagnostics, but it still shows "driver is unavailable".

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1 REPLY 1

‎04-20-2025 02:43 AM

HP Recommended

Hi @KM712 

Please download and install the next driver for your printer:

>> https://ftp.hp.com/pub/softlib/software13/printers/OJ871/Full_Webpack-40.15.1230_1-OJ8710_Full_Webpa...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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