HP Officejet Pro 8725 will not print... out of options...

[M_Meehan_24_7]

My Officejet Pro 8725 was printing as recently as 10/23/19. Now, after removing the printer and re-installing all software for HP, and removing all of the most recent Windows 10 updates, I cannot get this thing to print anything except test pages. I have no idea what to do now. As a business owner, I am almost completely shut down without my ability to print.

Any help at this point would be appreciated...

Totally frustrated... and actually a bit angry to be honest!

[asmita6658]

Hi @M_Meehan_24_7

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

Hope this helps! Keep me posted. 

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Have a great day!