HP Officejet Pro 9010 will not update

[Eric649]

Printer firmware will not update over WiFi

[Nal_NR]

Hi @Eric649,

Welcome to the HP Support Community. 

I'd like to help!

I understand that, During a printer firmware update, a printer update could not be downloaded message error displays.

Perform a printer reset, and then download the printer firmware again.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

You may refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Eric649]

Can you provide link to firmware download?   Have not been able to find it in HP site .  And I’m a 30 year IT guy.  

[Nal_NR]

Hi @Eric649,

The link is in the document I shared. However, you may try this link

[MarkyBcus]

My 9010 wouldn't update either, kept failing and going offline. I followed the instructions provided here by @Elohi_NR to reset the printer, by unplugging it from both the back of the device and wall outlet, waiting 60 sec and powering it up. There is no direct Firmware download link, for a manual install. Nor could I find a way to install from the printer. So I forced an update through the installed HP Smart Software on my laptop, chose Printer Settings>the Advanced Settings>Printer Update. I didn't expect it to work, as I'd done multiple reboots on the printer, just not the cable removal and waiting :60. Surprisingly it finally took. My printer has updated from Firmware MANHTNPP1N002.2313A.00 from 3/2023 to MANHTNPP1N002.2329B.00 7/22/2023. (Side Note: I'd disabled Firmware Updates in the Admin Settings to prevent the unit from going offline, while I waited for a fix. I had to enable updates in order to do the above steps.)

This printer has been a pain since day one. I dread every firmware/software update that comes through, fearing it will break something. I'm not a PC hater or anything, but having been on Macs the last 20 years, using this printer reminds me of my old PC days where every driver, software update had the potential to completely jack up my computer. PCs are SO much more stable these days. HP needs to do better. That this forum is littered with this specific firmware updating problem, you'd think HP would recognize the issue. I'd read in the press a few months back about HP pushing a firmware that bricked a bunch of printers, and was fearing the worst. For now, I'm hopeful things keep on working until my Insta Ink credit is exhausted. Then I'll likely look elsewhere for a replacement.

[Nal_NR]

Hi @MarkyBcus,

Welcome to the HP Support Community. 

I'd like to help!

This Could  be due cloud related issue / Network issue.

1. Check the latest firmware available and the firmware on the printer. Click here and select current OS.
2. If firmware is available, download on Desktop/laptop and install via USB or Ethernet.
3. Disable Auto Update and check if the update happens.

If the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers

[pstuzie]

I am also having the same problem.  My printer will not download the new update.  Everything I try to reset, restore factory settings, unplug, remove the printer and add it again is not working.  I have tried updating the firmware directly on the printer and also through the HP Support App and it still does not work.  I really need to fix this issue ASAP.

Thank you ,

[pstuzie]

I am also having the same problem.  My printer will not download the new update.  Everything I try to reset, restore factory settings, unplug, remove the printer and add it again is not working.  I have tried updating the firmware directly on the printer and also through the HP Support App and it still does not work.  I really need to fix this issue ASAP.

Thank you ,

pstuzie**bleep**

[MarkyBcus]

@Elohi_NR, please review my contribution. I was saying that for me it has been resolved, and it appears following your instructions helped. I outlined in details the steps I took in hopes of helping others. 

[Nal_NR]

Hi @MarkyBcus,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!