HP Officejet Pro 9015 is stuck in the Firmware loop

[dt311]

My HP Officejet Pro 9015 is stuck in the Firmware loop of doom as I am calling it. It pops up on the touch screen that

"The Printer Update could not be Downloaded.
Touch "retry" to start the download again. Touch "OK" to exit."

[Risuli]

Stuck in the same situation.  Apparently some HP update has bricked my Officejet Pro 9015.  Printer attempts a download, will indicate 100% downloaded and then report "update could not be downloaded" and offer a "Retry" or "Ok" button.  Pressing either button just restarts the whole process over with the same result being the printer refuses to print.  Looking online I see that HP has had issues with a May 2023 firmware update bricking other all in one printers in that couple of months.  Have spent several hours trying a multitude of solutions offered for HP downloading issues and nothing seems to work.  Hoping for a quick solution otherwise its time to purchase another brand of printer...

[A_Gayathri]

Hi @dt311,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet Pro 9015. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jay814u]

I tried the power drain solution of unplugging the printer. This did nothing to fix the problem. 

[Risuli]

Sorry, but your posted solution is NOT a solution.  There is no  FIRMWARE UPDATE listed for the the Officejet Pro 9015 at the HP website you linked.  Per the webpage linked this means there is no updated firmware available.  At some point my Officejet Pro 9015 downloaded and installed the May 2023 firmware update which apparently. from the many posts I've read, caused this "unsuccessful download" loop to happen on a number of HP printer models.  

[BobforBama]

I have exact same question but only it is happens on my HP Officejet Pro 9010 running Windows 11.  I've tried all the fixes that have been suggested that I can find searching around this forum...none seems to work for me.

as you can see ...lots of folks are caught up in the loop...I've reset the printer, I've tried downloading firmware directly from the printer screen...(it downloads 100% BUT i get the same message and I'm in the same loop.  It wont let me change the auto update to "no"---so no help there).  Apparently there is some fix that you have to assign a manual IP address to your printer but that seems to be a real involved and doesn't solve how do I get a firmware update....but after losing 2 days trying to resolve this issue ...I might have to try that...

[A_Gayathri]

@dt311,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!